FAQs

Customer Service

1. Will you install the windows and doors and is that the last we hear from you?

   Compass is committed to complete customer satisfaction. We provide an excellent after sales service that deals with any outstanding items. This includes a standard after sales and installation call... Read More

2. Do your products require much maintenance?

   Our uPVC windows and doors require next to no maintenance. Our timber products are treated and painted to the highest standards therefore maintenance is relatively small.Day to day cleaning is made... Read More

3. How long does it take from placing the order to delivery?

   Obviously there are sometimes different periods involved depending on the size and nature of the order. However we usually deliver our standard uPVC products in three working weeks. Our standard... Read More

4. What way do you arrange taking old windows out and installing the new windows?

   Compass will always try to minimise the time between the two processes. Basic planning on site will mean that you will not be sitting in your home with holes in your walls for any longer than is... Read More

5. There are so many different designs to choose from that we would need some advice. Will you help us with that?

   The staff at Compass Windows and Doors will always be available to help in that decision making process. We have a lot of experience in blending our windows and doors with people's homes. We will... Read More

6. Does Compass ask for a deposit?

   If you do not have an account with us (most people fitting out their own private homes won’t have) a deposit will be required and Compass staff will advise you when that is due. All details of... Read More

7. Can I see sample windows and doors?

   Compass has tried to show as many samples as possible on this website (particularly in our ‘Gallery’ and ‘Products’ sections) and we support this by brochures. In addition we... Read More